[ p o l i c i e s ]

Billing Policies

Forms of payment

Xenoplanet currently accepts credit cards (Visa, MasterCard), personal checks, business checks, money orders, and international money orders. Checks can be in U.S. $, EURO or German DM funds drawn on a German bank.

Wire transfers are accepted for amounts over $240. A $12 service charge applies.

At the customer's option, accounts are billed monthly (credit card only), quarterly, semiannually, or annually. Payment is due on the date of each anniversary of the payment period. Credit cards are charged automatically on the anniversary date of the payment period unless we receive written or explicit instructions indicating otherwise.

Initial payments are due 7 days from signup. If you do not expect that your initial payment will arrive within a week of signup, please contact Xenoplanet immediately to avoid account suspension.

Special policy for international users: Xenoplanet prefers credit card as the payment method for international customers. However, Xenoplanet accepts payment by international money order and other international forms of U.S. $, EURO or German DM currency. If you do not expect initial payment to arrive within 7 days, please fax us a receipt indicating: 1) that payment has been mailed, or 2) that the payment process has been initiated, along with an approximate ETA for your payment.

Customers will be invoiced via eMail. Those paying by check are invoiced ~ 1 month before payment is due. Those paying by credit card are invoiced ~ 1week before payment is automatically charged.

Customers needing a printed invoice can request it per eMail or with the Contact Form. Monthly invoicing by mail is available for an additional fee.

Checks returned unpaid (i.e. insufficient funds) are subject to a $24 returned check fee.

If a chargeback is submitted against a credit card used to purchase service, the account(s) in question will be suspended immediately. There is a $240 processing fee to reactivate.

Accounts that are 30 days delinquent in payment of balances due will receive a reminder eMail. If payment, in full, is not received within 7 days of the reminder, the account will be suspended. Accounts which remain suspended more than 2 weeks are subject to termination.

Accounts which are reactivated after having been suspended are subject to a $29 account reactivation fee.

Xenoplanet reserves the right to cancel service at any time for any reason. Should Xenoplanet cancel service, prepaid monthly fees for service not rendered will be prorated and refunded.

Customers may cancel their accounts at the end of their billing period, or on an even month. In this case, prepaid monthly fees for service not rendered will be prorated and refunded.

Setup fees and domain registration fees are not refundable.

There is a $29 fee to change the primary domain of an account.

Xenoplanet reserves the right to change its policies or prices at any time. Prices are guaranteed for the period of pre-payment only.

Rev. 01 Feb. 2001